Shipping policy
Shipping Policy
At Nooré L'atelier, we want your glow to reach you quickly and safely. Please read our shipping details below.
Where We Ship
We currently ship across the United Arab Emirates and the wider GCC, including Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. For shipping outside these regions, please contact us before ordering.
Processing Time
Orders are processed within [1 to 2] working days. Orders placed before [2pm] are dispatched the same or next working day. Orders placed on weekends or public holidays are processed on the next working day.
You will receive a confirmation email once your order is placed, and a tracking link by email or SMS once it has been dispatched.
Delivery Times and Costs
United Arab Emirates
- Flat delivery fee is AED 30
- For large orders, such as events or bulk orders, customers can contact us directly and delivery can be arranged depending on the order
GCC (KSA, Kuwait, Qatar, Bahrain, Oman)
-
- Flat delivery fee is AED 30
- For large orders, such as events or bulk orders, customers can contact us directly and delivery can be arranged depending on the order
- Flat delivery fee is AED 30
Delivery times are estimates and begin from the date of dispatch, not the date the order is placed. Times may vary during peak periods such as Eid, Ramadan, and public holidays.
Tracking Your Order
Once your order ships, we'll send a tracking link so you can follow it to your door. If you haven't received tracking within [2] working days of ordering, please contact us.
Incorrect or Incomplete Addresses
Please make sure your delivery address and contact number are correct at checkout. We are not responsible for delays or lost parcels caused by an incorrect or incomplete address. If a parcel is returned to us due to a wrong address, reshipping costs may apply.
Damaged or Missing Items
If your order arrives damaged, or an item is missing, please contact us within [48 hours] of delivery with your order number and a photo. We'll make it right with a replacement or refund.