Shipping policy

Shipping Policy

At Nooré L'atelier, we want your glow to reach you quickly and safely. Please read our shipping details below.

Where We Ship

We currently ship across the United Arab Emirates and the wider GCC, including Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. For shipping outside these regions, please contact us before ordering.

Processing Time

Orders are processed within [1 to 2] working days. Orders placed before [2pm] are dispatched the same or next working day. Orders placed on weekends or public holidays are processed on the next working day.

You will receive a confirmation email once your order is placed, and a tracking link by email or SMS once it has been dispatched.

Delivery Times and Costs

United Arab Emirates

Free delivery on orders over AED [150]
Flat rate of AED [XX] on orders below the threshold
Dubai and Sharjah: [1 to 2] working days
Other emirates: [2 to 3] working days
Cash on delivery available

GCC (KSA, Kuwait, Qatar, Bahrain, Oman)

Delivery within [3 to 6] working days
Shipping calculated at checkout based on destination and order weight
Any customs duties or import taxes, where they apply, are the responsibility of the recipient

Delivery times are estimates and begin from the date of dispatch, not the date the order is placed. Times may vary during peak periods such as Eid, Ramadan, and public holidays.

Tracking Your Order

Once your order ships, we'll send a tracking link so you can follow it to your door. If you haven't received tracking within [2] working days of ordering, please contact us.

Incorrect or Incomplete Addresses

Please make sure your delivery address and contact number are correct at checkout. We are not responsible for delays or lost parcels caused by an incorrect or incomplete address. If a parcel is returned to us due to a wrong address, reshipping costs may apply.

Failed Delivery and Cash on Delivery

For cash on delivery orders, please ensure someone is available to receive and pay for the order. If our courier is unable to deliver after [2] attempts, the order may be returned to us, and a redelivery fee may apply.

Damaged or Missing Items

If your order arrives damaged, or an item is missing, please contact us within [48 hours] of delivery with your order number and a photo. We'll make it right with a replacement or refund.